Ophthalmic Technician

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Exemption Status:. Non-Exempt. Schedule Details:. Monday through Friday. Scheduled Hours:. TBD. Shift:. Hours:. 40. Cost Center:. This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process

Everyone Is a Caregiver. At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day

Full time, part time and per diem positions available

UMass Memorial Health Care Entities:. Medical Center Worcester (University, Memorial, Hahnemann). Health Alliance -Clinton (Leominster). Marlboro Hospital. Harrington Hospital (Southbridge, Webster). Community Healthlink Worcester. Community Medical Group (Doctor Offices). Major Responsibilities:. Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses

Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists

As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate

Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care

Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place

Applies relevant functional knowledge of multiple treatment areas, the priority and sequence of associated procedures, tests and primary care services

Prioritizes visits and services in a manner that will foster more efficient utilization of physicians clinical staff, and patients time, as well as equipment and facilities

Standard Staffing Level Responsibilities:. Complies with established departmental policies, procedures and objectives

Attends variety of meetings, conferences, seminars as required or directed

Demonstrates use of Quality Improvement in daily operations

Complies with all health and safety regulations and requirements

Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors

Maintains, regular, reliable, and predictable attendance

Performs other similar and related duties as required or directed

Position Qualifications:. All responsibilities are essential job functions

License / Certification / Education:. Required:. High school diploma

Preferred:. Associates degree in business or healthcare-related field

Experience/Skills:. Required:. English speaking, reading and writing skills

Strong intrapersonal and communication skills

Preferred:. Previous scheduling and/or phone customer services experience

Previous experience in a health care organization

Bilingual speaking, reading, and writing skills

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents

III. Physical Demands And Environmental Conditions:. Work is considered sedentary. Position requires work indoors in a normal office environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law