Telecaller (Inbond Process

UltraNet is looking for Telecaller (Inbond Process to join our dynamic team and embark on a rewarding career journey
A telecaller is a customer service representative who contacts customers over the telephone

A typical job description for a telecaller includes the following responsibilities:

Make outbound calls to customers to promote products and services, or follow up on recent purchases



Respond to customer inquiries and provide information about products and services



Resolve customer complaints and provide appropriate solutions



Keep records of all customer interactions and transactions, updating customer information in a database as necessary



Meet and exceed sales and customer satisfaction targets



Continuously improve product and service knowledge to provide accurate information to customers



Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings



Follow all company policies and procedures, including those related to confidentiality and data security



Participate in training and development opportunities to improve skills and knowledge

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Adhere to schedules and work efficiently under pressure to meet deadlines