Transmission Consultant I

Qualification & Job Description

In this role, you will be responsible for supporting our comprehensive UKG products, setting up secure file transmissions, troubleshooting related issues and providing in-depth analysis and timely resolutions/workarounds for client-escalated issues in areas related to file and data transmissions.
The qualified candidate has knowledge of file transmissions for EDI files, strong written and verbal communication skills, and the ability to organize and multi-task in a fast-paced environment.

Primary Essential Duties and Key Responsibilities:
Provide outstanding quality support to internal customers and external partners/third-party vendors with a high degree of satisfaction and technical expertise, with thorough and timely responses.
Monitor a transmission project queues and self-assign integration projects. Work with external/internal partners to configure file transmission projects as needed.
Utilize internal tools and documentation to promote eciency and standardization.
Ability to manage multiple concurrent projects in a fast-paced environment.
Maintain established level of productivity and meet assigned productivity requirements.
Set and manage proper expectations with internal customers and external partners.

Qualification:

Excellent organizational, analysis & troubleshooting skills
Strong verbal and written communication skills
Work independently with minimal supervision on project-based work
Customer-focused & business oriented
Deep understanding of SFTP and le transfer technologies including file encryption
Bachelors Degree in Information Systems or Computer Science or equivalent work experience
2-3 years of experience with file transmissions.
Prior experience in a customer support, integration or file transmission technical role.

Preferred qualifications:
1-2 years of experience with SQL or Python
1-2 years of experience with Globalscape, Informatica or other managed file transfer platforms.
1-3 years of experience with Salesforce
2-3 years of experience with UKGPro systems.