Senior Corporate Collector - B2B

• Take action to collect and resolve outstanding, past due balances
• Manage a portfolio of accounts including delinquency, disputes, invoicing revisions, escalations
• Recognize deteriorating credit situations; recommend and implement solutions
• Primary KPI s: AR >60 days late, AR>360 days late, On-Account cash and daily account touch volume
• Ability to handle a portfolio of more than 1500 open balance customer accounts
• Ability and willingness to work flexible hours

Requirements :

• Bachelor s degree in accounting or finance, or relative area of study, with 3+ years of experience in Business-to-Business Collections
• Excellent communication skills - both verbal and written; Writes concisely, informatively
• Ability to build relationships, with customers, and across internal teams
• Demonstrate experience in overcoming customer objections to pay
• Ability to perform duties independently
• Fluent user of Microsoft applications
• Intermediate Excel skills
• Experience with Oracle R12 ERP is a plus
• Experience in Collections Management software (CFORIA) is a plus
• Experience with Salesforce.com and/or Salesforce Service Cloud is a plus

• Senior Collector will manage a portfolio of significant UL Solutions customer accounts
• Consistently engage with assigned Americas & EMEA customers, via telephone and other forms of communication, to ensure the timely payment of invoices and assist with overcoming any reason for delayed payment the client may express
• Facilitating response to customer billing related inquiries, or coordinating w/ other teams as necessary
• Understand Order documents/Purchase Order/Quote
• Analyze accounts and service types procured to determine the most effective collection strategy
• Identify the ideal customer point of contact for each circumstance
• Record internal and external communications, root cause for delayed payment, next steps and timeline, plus any other relevant notes in the collection software
• Keep track of payment due dates, commitments, and send reminders
• Develop and implement effective debt collection strategies tailored to each case s unique circumstances
• Provide correspondence and supporting documentation in a fast paced, goal-oriented collections team in a timely manner, upon request
• Make phone calls on outstanding accounts; deliver exceptional customer experience in all interactions through inbound and outbound communications
• Negotiate payment arrangements, when necessary, to ensure UL is paid as quickly and efficiently as possible while considering customer circumstances when feasible
• Hold customers and internal teams accountable to contractual terms, UL policies, and accuracy
• Collaborate with internal teams to resolve customer objections or disputes which are impacting the ability to collect receivables
• Assess and make timely recommendations for bad debt write off and third-party collection agency placement; submit requisite paperwork in an organized, complete manner
• Ensure policies, procedures, and internal controls are always followed, in compliance with internal and external audit and functional initiatives
• Work independently with minimal supervision
• Monitor and track progress on cases received through our CRM Salesforce Service Cloud and ensure acceptable service level response times
• Meet tight deadlines with focus on quality, results, and timely delivery.
• Candidate will need to stretch during peak/critical service delivery periods, and may expect to work up to 10 hours overtime weekly
• Responsible to act as a SME for the Collections function; accountable for training and mentoring new joiners
• Complete scheduled and ad-hoc reporting as per management instruction
• Support Manager/Supervisor/Lead to drive performance of the team and deliver results

• The ideal candidate must possess strong critical thinking, stellar communication skills, and will be a quick learner
• Work independently with minimal supervision, and extend support in assisting Collectors to upskill themselves by sharing best practices
• Critical thinker with a risk-based approach and strong problem-solving skills
• Proficiency in English business communications, both written and verbal
• Team player who is dedicated to quality and continuous improvement
• Maintain productivity at or above the given targets
• Knowledge of Six Sigma concepts for continuous improvement
• Adapt to high volume customer communications while maintaining best in class KPIs
• Collaborate with coworkers, exhibit strong interpersonal skills