Customer Services - Assistant Manager

Assistance Manager Customer Service-

Skill Sets Needed-

• Candidate must have Customer Services background and experience with BFSI is a must.
• Customer query and escalation management skills (Mandate)
• Strong Communication Skills. Capable of writing processes and complex customer responses
• Understanding of Finance and Account (desired)
• Good analytical skills (Mandate)
• Strong interpersonal skills (Mandate)
• Location- Mumbai and willing to travel with in the city if needed.

• Work closely with Service and Ops leadership on for prioritizing the Customer Escalation resolutions.
• Work closely with the call centre team to keep a check on the progress of the specific campaigns.
• Should be able to align himself / herself with the Operations, Sales, and Collections Teams across UGRO for timely resolution of the escalations and campaigns.
• Time will be an essence for this role; hence we are looking for someone who understands criticality of the timely delivery of the solutions.
• Must understand and use various systems used for the business operations.