Manager - IT Operations & Partner Management

Preferred Skills and Qualifications:

Strong Experience in Global IT operations and partner management
Experience supporting international, global and multi-national networks with over 50+ sites
Knowledge and experience in Digital workplace services
Validate business requirements against long-term plan and applicable budget frames
Experience supporting large, complex, business-critical security requirements.
One-time onsite deliveries, including the coordination of complex deliveries
Drive digitalization, standardization, continued improvement and ensure consistency of onsite deliveries across all global onsite locations
Maximize business value and efficiency by handling the local purchases and supplier handling.
Follow and execute global work instructions set by other DSIT infra service management, quality & Process.
Possess a bachelor s degree in engineering, computer science, or higher from an accredited institution.
15 to 20 years of Global Onsite and Infrastructure operations.
Fluent in English relationship management, broader local business stakeholder

Service operations governance and service improvements

Compare the actual service levels with the targeted service levels in cooperation with the supplier
Provide reports and alerts regarding actual service levels. Follow up on SLAs and report quality
Consolidate end-user and business stakeholders satisfaction with actual service level in a common dashboard, to monitor the supplier s performance
In case of service level breach, make sure the appropriate corrective action plan is developed and implemented. If target service level is not met, challenge and assist the supplier(s) with the development and implementation of corrective action plans
Drive continuous improvement of the services delivered by the supplier
Manage the lifecycle of several Security services in the service area
Contribute to innovation related to the service area

Additional Responsibilities

Manage the lifecycle of a sub-portfolio of services in the service area
Chair/steer onsite IT development projects
Drive the dialog with IT strategic suppliers
Propose the End to end IT policies & directives, strategic directions, Long Term Plan and roadmaps for the entire service area
Drive innovations and coach team members working with Service Operations

Authorities and decision mandate

Manage local IT budget
Manage and optimize staffing on the sites for IT infrastructure and services
Prepare and propose supplier selection for onsite IT staffing and selective outsourcing