ETSF Process Executive

TOTAL CANDIDATES REQUIRED- 4

NIGHT SHIFT - 2 Candidates- Shift Timings- 23:30hrs till 09:30hrs (IST)

EVENING SHIFT - 2 Candidates- Shift Timings- 13:00hrs till 23:00hrs (IST)

Role & responsibilities

The core function of this role is to liaise with our clients to help resolve and deal with border customs related procedures for imports and exports via Air / Road / Sea.

Candidate will be a part of the import & export clearance team & will work closely with various Operational department to ensure proper channels are used with accurate information. Training will be provided with written SOP (Standard Operating Process) to meet customers criteria.

Candidate must have excellent communication skills with the ability to learn new methods of operational procedures. We expect the candidate to understand our business model to deliver excellent service level.

The communication skills will be used to make contact with the customer base and resolve their problems and queries.

Progression/Development:

You will gain valuable exposure to many aspects of Customs Handling as well as other business functions allowing room for progression within the company.

Preferred candidate profile

• Communication
• You will be required to communicate clearly and concisely both internally within UCH and externally with other agents and brokers.
• Problem Solving/Initiative
• Handling is complicated and you will need to investigate and keep a full track of your shipments and other lists on a daily basis.
• Negotiation
• The ability to find solutions that work for all parties while protecting UCH interests is essential.
• Commercial Awareness
• Team Work
• Client Focus
• Adaptability
• Typing skill:- The person should have efficient typing skill , helpful in taking care of one of the major part of the job i.e. Airway Bill Generation.
• The candidate should be able to handle work pressure and should not tremble in hasty situations.
• The candidate should have a goal of staying in the company for at-least one year from date of appointment
• The candidate must be computer literate and have experience using Microsoft Office.