Transport Executive

LOCATION- MOHALI

TIMINGS- UK Shift (Evening)

WORK FROM OFFICE ONLY

Job Description

- Answer phone calls in a professional manner and provide information about products and services as requested by the customer.

- Keep records of interaction of customers, keeping records of details of customer complaints, inquiries and comments.

- Render Administrative support to other customer care team members when the need arises, or as instructed.

- Follow up customers and their complaints, ensuring that customers request are attended accordingly.

- Knowledge about Geographical areas of UK will be an added advantage. - Willing and comfortable to work as per UK shift timings.

Required Candidate profile

- Must have minimum 2 years of experience in handling International customers.

- Ability to listen and pay attention to details.

- Possess excellent telephone and email etiquette

- Possess a fair knowledge on how to use the computer system and its basic applications.

- Possess a pleasant and clear speaking voice, coupled with fluency in English.

- Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.

- Ability to effectively work with the team.

Job Types: Full-time, Permanent