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IC, Migrations (Mountain or Pacific Time Zones), HRM
1-5 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
IC, Migrations (Mountain or Pacific Time Zones), HRM
Tyler Technologies
posted 2mon ago
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Key skills for the job
Job Description
- Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products.
- Design and conduct knowledge transfer sessions on site or through webinars.
- Educate users on interface functionality, maintenance and troubleshooting.
- May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solution for the client s needs.
- May identify and document business/technical requirement specifications for specific interface design/development, forms, reports, interfaces, process, configuration and other relevant changes.
- Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
- May assist QA staff with product testing or modification testing as required.
- Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
- Create both client-facing and internal documentation such as "quick tips" and "how tos".
- Act as liaison between the client and company s technical staff including conveying technical information so that non-technical individuals can understand.
- May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
- Perform other duties as assigned
Qualification
- Bachelor s degree, or comparable work experience.
- Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
- Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
- Exceptional presentation and knowledge transfer skills.
- Excellent interpersonal and communication skills.
- Familiarity and ease with computer systems and Microsoft Office products (SQL, IIS, Excel).
- Strong problem solving and analytical skills.
- Ability to travel 25 - 50%
- Valid driver s license
Employment Type: Full Time, Permanent
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