Engineer - Service

KEY RESPONSIBILITIES:
1. Provide technical support and solve problems in your own expertise area on-site service in Rotating Equipment on Centrifugal Fan (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements).
2. Execution & Commissioning, Troubleshooting of Rotating Equipment specifically on centrifugal fan.
3. Solving bearing & Vibration issues at site & shop.
4. Using various strategies and tools to provide effective solutions to customers' concerns.
5. Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
6. Promptly following up on service requests and providing customer feedback.
7. Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
8. Providing recommendations about new features and product improvements.
9. Conducting research and attending workshops to remain abreast of industry developments.
10. Writing reports and presenting findings to Managers and Supervisors on a regular basis.
11. Comply with safety standards and practices according to OSHA and Health & Safety Best Operating Practices Manual.
12. Communicate with the Reporting Head and customer regarding status of equipment.
13. Provide technical support by identifying technical problems and determine corrective actions in own area of expertise via installation and commissioning.
14. Handle all customer calls related to products or services produced or delivered by the Business Units.
15. Investigate customer needs through professional consulting.
16. Manage customer relationships and maintains regular contacts with key customers.
17. Conduct specialist support and advisory service for Sales team.
18. Coordinate the work of internal and external technicians and assigns them specific tasks related to Service needs and monitor performance.
19. Apply safety rules and safe practices environmental responsibilities and report unsafe practices and incidents.

Exp.- Minimum 4 - 5 years of relevant experience preferred. Demonstration skill to customer.