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1 TVS Credit Job in Kolkata

Manager - Call Center Operations

5-9 years

₹ 5 - 8L/yr

Kolkata

1 vacancy

Manager - Call Center Operations

TVS Credit

posted 1d ago

Job Role Insights

Flexible timing

Job Description

The Call Center Manager will be responsible for overseeing the operations of the call center. The ideal candidate will lead and manage a team of call center executives, ensure excellent customer service, optimize processes, and drive performance to achieve business goals. This role requires strong leadership, analytical skills, and a deep understanding of call center operations within the financial services industry


Lead, coach, and motivate a team of call center executives to achieve performance targets and deliver excellent customer service

Monitor and analyze call center performance metrics, including call quality, response times, customer satisfaction, and productivity, to ensure service levels are met

Identify areas of improvement in call center processes and implement strategies to enhance efficiency and customer experience

Develop and deliver training programs to improve team skills, product knowledge, and customer handling capabilities

Ensure prompt and effective resolution of customer queries, complaints, and escalations to maintain high levels of customer satisfaction

Prepare and present regular performance reports to senior management, highlighting key metrics, achievements, and areas for improvement

Work closely with the Digital Lending team and other departments to align call center operations with business objectives and customer expectations

Ensure adherence to company policies, industry regulations, and best practices in call center operations



Employment Type: Full Time, Permanent

Read full job description

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What people at TVS Credit are saying

Operations salary at TVS Credit

reported by 2 employees
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₹1.6 L/yr - ₹2.1 L/yr
49% less than the average Operations Salary in India
View more details

What TVS Credit employees are saying about work life

based on 2.4k employees
60%
60%
55%
98%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

TVS Credit Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Education Assistance
Team Outings
Work From Home +1 more
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Work From Home
Team Outings
Free Transport +6 more
View more benefits

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Manager - Call Center Operations

5-9 Yrs

₹ 5 - 8L/yr

Kolkata

1d ago·via naukri.com

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