Cluster Head (Formal Designation- Sr. Vice president- Vice president)

JOB SPECIFICATION OF CLUSTER HEAD

JOB TITLE

Cluster Head (Formal Designation: Sr. Vice president / Vice president)

LOCATION

Mumbai

DEPARTMENT

Inspection Services

REPORTING TO

Managing Director

EXPERIENCE

25 years+ experience in Oil & Gas / Power / Manufacturing / Infrastructure/ Technical Services / EPC / Inspection / Procurement

QUALIFICATION

Full time Bachelor' s Degree in Engineering from a well-known institute with Management Degree preferable

JOB RESPONSIBILITY

• Development of Strategy for Cluster including organization, business development, new services, operational controls, compliance and customer focus.
• Monitoring industry trends, gauging changing client needs and devising and implementing methods to enhance value to customers.
• Monitoring and ensuring development of IT tools for efficient business processes and to enable collection of appropriate data for close monitoring of every aspect of performance in order to give early warning of variations to plan or of potential risks including conflicts of interest.
• Initiate and implement corrective measures for plan variations or risk mitigation.
• Ensuring robust quality process to ensure no loss of accreditation.
• Promoting USP of the company and propagating Group Vision, Mission, Values to clients and team.
• Ensure increasing customer satisfaction/ delight.
• Business development and achieving business goals according to TUV India strategy for the respective Cluster.
• Responsible for the P & L of the Respective Cluster.
• Budget preparation for responsible Cluster in consultation with Head Business Development and respective Profit Center Heads (PCH) and CFO as per the broader guidelines and growth plan given by Managing Director.
• Responsible for reviewing major proposals to the customers with help of respective PCH and Marketing Executive. Risk assessment to be ensured in consultation with PCH, Legal Advisor and CFO.
• Regular customer visits to get the feedback of the services, provide solution, formulate lessons learned and horizontally deploying good practices
• Encourage and guide Profit Center Head to take lead for developing new services and/or proposal for new services. The proposal will be reviewed by Cluster Head & brought to Managing Director for final decision for go/no go.
• Support and guide Profit Center Head along with HR for timely recruitment of resources, experts and associates as per the need for their respective business segment. Managing Director will review the requirements and approve.
• Motivate, support and ensure Profit Center Heads maintain adequate cash flow for the respective business segment and keep the outstanding below 75 days.
• Cluster Head to ensure that Profit Center Head has monthly outstanding receivable review with HO / CFO and should be responsible for collection of outstanding for their product line.
• Cluster Head to ensure the pending order data is reviewed by PCH for their product line so as to have accurate information on orders in hand.
• Cluster Head to ensure proper MIS reporting by PCH for their products.
• Cluster Head Shall be also responsible for implementation of quality, Health, safety and environment (QHSE) requirements applicable for the relevant services.
• Ensure continual improvement in all Process Measures.
• Cluster Head Shall be responsible to ensure compliance to all systems and procedures of TUV India and meet all the accreditation guidelines.
• Cluster Head is responsible to ensure team building, competence building and enhancement and motivation of the employees assigned to them with necessary support from HR
• Cluster Head to recommend disciplinary action if needed against any employee and bring it to HR and MD for further decision.
• Cluster Head is responsible for appraisal and promotion for their assigned employees and submit to HR within time frame as set by HO.
• Cluster Head is responsible for overall process improvement from time to time as per the need of the organization.
• Operational Excellence - Create system and process - oriented approach with aim to ease the working for Inspection staff and customer delight.
• Cluster Head is responsible for overall Planning (revenue, costs, investments and personnel including necessary initial and further training measures)
• Controlling the attainment of plan targets and initiation of measures in the case of deviations from plan.
• Implementation of the processes specified in the company - especially those relating to orders in accordance with the Quality Management Manual or group regulations.
• Communication of targets as well as the drawing up and implementation of measures to attain targets.
• Planning and controlling of the necessary initial and further training of employees.
• Regular active reporting to MD on special business matters, quality cases, customer relations and if necessary, on deviations from agreed targets and specifications.
• Promotion of exchange of information within the group.
• Responsible for leadership, motivation and management of employees according to the code of ethics and values of TNG and ensuring a working atmosphere that promotes ownership, self-motivated productivity and innovation.
• Ensuring effective and efficient operative processes (quality-compliant and schedule-complaint, cost-effective provision of services with consistent and evenly spread utilization of resources).
• Ensure Well-instructed employees and provide the necessary tools and support.
• Communication of requisite information to own manager and own team.
• Ensuring proper implementation and surveillance for occupational safety, health and environmental during work for the employees

AUTHORITIES

• Power of instruction and authority over assigned employees related to organizational, disciplinary and professional matters.
• Calling on support from superiors and internal service providers.
• Selection of the method for instructing employees, quality assurance and communication.
• Requesting necessary initial and further training for the management task.
• Selection of employees to be recruited, taking account of the right of veto held by other persons involved in the recruitment process.
• Granting permission for vacation and time off in lieu and issuing orders for overtime.
• Ensuring that services are provided in a way that meets the specified goals of the company with respect to economic efficiency, quality and profitable business growth.

ATTRIBUTES

• Deep understanding and experience in the inspection business and its environment.
• Very good relations with key stakeholders and customers.
• Good understanding of customers pain areas.
• Experience in handling a large team.
• Complex problem solving ability.
• Ability to conceptualize new service variants, analyze risks and calculate efforts to present business case
• Ability to formulate procedures for operational, administrative or business tasks.
• Optimisation of shared resources.
• Awareness about P & L statement.
• Diverse and deep exposure to Inspection Services, Quality Assurance/ Control
• Soundness in technical subjects / documents like materials, welding, pressure equipment, process plants, drawings, specifications, QAPs / ITPs, NDE, material certificates, etc.
• Positive thinker and Trouble shooter.
• High Drive
• Target Oriented
• Extravert, good interpersonal skills
• Team player