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9 TTT Jobs in Pune

Senior Process Trainer

3-8 years

Pune

8 vacancies

Senior Process Trainer

Tech Mahindra

posted 20d ago

Job Description

POSITON TITLE: Sr. Trainer


The trainer would be responsible for maintaining the support levels of the Project, its various elements and service as per the defined TATs and operational processes.

She/he would be responsible for meeting contact center customers SLAs and would be managing customer engagements and escalations. She/he would also be responsible for strong interlock with other cross functional teams for identifying various faults and working towards mitigating and fixing the same.


ESSENTIAL SKILLS / COMPETENCIES:

  • Excellent verbal and written English and good in presentation skills.
  • Good comprehension skills
  • Comfortable in working 24*7 work environment.
  • Adaptive, ready to learn, contribute and deliver consistently under pressure.
  • Excellent skills in Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting.
  • Patience while giving feedback, Open to change, multi-tasking skills, Interpersonal skill.

Role & responsibilities

  • As per Manpower requirement training batches to be trained and handed over to ops.
  • Work on TNI and basic floor training needs as per requirements.
  • NHT coverage and support (0-30)
  • Audits & Feedback and coaching activities to advisors
  • Refreshers as per defined timelines to work upon BQ and adhere BQM process.
  • Update dissemination process adherence
  • New product update
  • JOB knowledge quiz to all functions
  • Responsible to train associates on specific job role
  • Responsible for managing end to end Training activities complying to the procedure stated.
  • Complete the training the trainer qualification.
  • Responsible for sharing the training evidence with the training manager.
  • Responsible to ensure that training records are updated on E-learning system wherever applicable.
  • Certify New Hire post completion of process /role specific training.
  • Responsible for creating PKT.
  • Accept the handover of resources from Day 1 of Training.
  • Ensure the attendance and salary gets corrected and doesnt get impacted.
  • Drive Tech Mandates, Client mandates, if any as per the timelines
  • Share data every month on month for completing the training for Floor associates.
  • Training function deployment as per SOP
  • Trainers will have a Qualifier target of handling 50 calls / chat every month when there is No New Hire Batch

Preferred candidate profile

  • Candidate must have a graduation or similar qualification of 10+2+3 years
  • 1 year sales experience preferred.
  • Immediate Joiner and open to US Canadian night shifts and rotational week off
  • Minimum 3 yrs of Process Training experience in International Telecom process or Technical process or similar experience in International Process
  • Work Location Pune ( Flexible to relocate )




Employment Type: Full Time, Permanent

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What people at Tech Mahindra are saying

3.4
 Rating based on 4 Senior Process Trainer reviews

Likes

Good employee retention

  • Job security - Excellent
Dislikes

No benefits and salary break up

  • Salary - Bad
  • +5 more
Read 4 Senior Process Trainer reviews

Senior Process Trainer salary at Tech Mahindra

reported by 38 employees with 4-10 years exp.
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₹2.4 L/yr - ₹8.6 L/yr
At par with the average Senior Process Trainer Salary in India
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