Presales Manager

Sales Manager Pre-Sales & Client Relations
Designation: Sales Manager (Pre-Sales & Client Relations)
Educational Qualification: Graduation/MBA in Marketing or International Business
Experience: 6-10
Role: Full Time
Shift: 3.00 PM to 12.00 AM

Job Summary:
As a Manager in Pre-Sales & Client Relations, you will drive the team to achieve the organization sales conversion and revenue goals by fostering long-term client relationships and ensuring high standards in client management. This role combines strategic business development with strong deal-making skills, including needs assessment, solution proposal, pricing, and contract negotiations. Collaboration with internal operations teams is key to delivering tailored solutions that meet prospective clients' needs.

Key Responsibilities:

• Oversee incoming inquiries via calls, emails, and chats, guiding the team to handle them effectively and establish a clear understanding of client requirements.
• Present Get Friday's value proposition, negotiate pricing, align client expectations, and close sales, ensuring clarity on the company's process and policies.
• Assist the team in making accurate, rapid cost calculations and provide clients with pricing plans that meet their service and ROI objectives.
• Lead the team in maintaining service quality by building and enforcing strong client relationships, regularly assessing and enhancing service delivery.
• Daily collaboration with operations on project scope, budget, timelines, and resources, ensuring smooth interdepartmental coordination.
• Support team members in reaching out to potential leads across various channels, participating in business development calls, and driving new client conversions.
• Identify business opportunities by analyzing served industries and client needs. Initiate outbound sales activities to engage niche industry segments, creating sales funnels and converting leads.
• Stay updated on industry trends, market dynamics, and competitors to suggest service improvements and identify new opportunities.

Candidate Profile:

• Demonstrated experience in team management within a sales or pre-sales environment.
• Strong Consultative selling skills paired with a competitive, result-driven mindset.
• Strong experience in the service industry, particularly with a focus on client acquisition and account management.
• International Process Expertise: Preferred background in international voice/semi-voice processes.
• Proven success in meeting and exceeding sales and conversion targets, with a strong commitment to achieving goals.
• Highlight that a core part of the role is establishing trust by providing expert advice, which leads to stronger customer relationships and higher conversion rates.
• Excellent communication, presentation, and problem-solving skills, along with strong organizational and time management abilities.
• Proficient in MS Office, CRM systems, and adept at handling client management tools in a fast-paced sales environment.
• Understanding Client Needs: Emphasize how the pre-sales team uses consultative selling to deeply understand client pain points and business challenges, offering tailored solutions that align with the client's goals.
• Solution-Oriented Engagements: Stress the focus on building value through solution-based engagements, where the pre-sales team advises on how the service can address the client needs.
• Collaboration with Sales Teams: Point out that the Pre-Sales Team Lead collaborates closely with sales teams, providing insights gained through consultative conversations, ensuring a more targeted sales approach.