Travel Operation Executive

Roles and Responsibilities

• Process bookings for flights, hotels, car rentals, and other travel arrangements using Amadeus system.
  
• Handle customer inquiries via phone calls, emails, or chats to provide travel solutions.
  
• Provide exceptional customer service by resolving issues promptly and ensuring client satisfaction.
  
• Maintain accurate records of transactions and updates in the CRM system.
  

Desired Candidate Profile

• 1-3 years of experience in BPO/Call Centre environment with a focus on Travel Sales or Customer Service.
  
• Strong understanding of Sales Process, Tourism industry trends, and Travel Operations principles.