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66 Truemeds Jobs
Senior Product Manager - Supply Chain
Truemeds
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Define and develop the post-order product strategy aligned with business objectives.
- Create and maintain a detailed product roadmap, prioritizing features based on customer needs and business goals.
- Conduct market research and stay updated on industry trends to ensure the product remains competitive.
Customer Experience:
- Enhance the post-order journey, including order tracking, delivery, returns, and customer support.
- Collect and analyze customer feedback to continuously improve post-order services.
- Work closely with the Customer Support team to understand pain points and develop solutions .
Cross-Functional Collaboration:
- Partner with Engineering and Operations to design and implement scalable post-order solutions.
- Collaborate with Marketing to communicate post-order features and benefits to customers.
- Coordinate with Supply Chain and Logistics to ensure timely and efficient order fulfillment.
Data Analysis & Reporting:
- Use data analytics to measure the effectiveness of post-order processes and identify areas for improvement.
- Generate regular reports on key performance indicators (KPIs) related to order fulfillment, customer satisfaction, and returns
- management.
Project Management:
- Lead cross-functional teams in the execution of post-order initiatives.
- Ensure projects are delivered on time, within scope, and within budget.
- Manage external vendors and partners as needed.
Innovation & Continuous Improvement:
- Identify opportunities for automation and process optimization within the post-order workflow.
- Drive innovation by exploring new technologies and methodologies to enhance the customer experience.
- Foster a culture of continuous improvement within the team.
Qualifications:
- Product management experience, with at least 3 years focusing on post-order processes in an e-commerce or
- quick-commerce environment.
- Strong understanding of supply chain logistics, order fulfillment, and customer service operations.
- Proven track record of successfully leading cross-functional projects and teams.
- Excellent analytical skills with the ability to interpret complex data and make data-driven decisions.
- Strong communication and presentation skills, with the ability to influence stakeholders at all levels.
- Experience with agile methodologies and product management tools(e.g., Jira, Confluence).
- Customer-centric mindset with a passion for enhancing the user experience.
Employment Type: Full Time, Permanent
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What people at Truemeds are saying
Senior Product Manager salary at Truemeds
reported by
1
employee
with 8
years exp.
₹30.6
L/yr - ₹39.1
L/yr
At
par with the average Senior Product Manager Salary in India
View more details
What Truemeds employees are saying about work life
based on 69 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Truemeds Benefits
View more benefits
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