BPO & Tele Caller

The goal is to help the company grow by bringing in customers and developingbusiness.

Responsibilities.

• Contact potential or existing customers to inform them about a product or services.
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company s reputation
• Go the extra mile to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information.

Experience as telesales representative or other sales/customer service role,

Proven track record of successfully meeting sales quota preferably over the phone.

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Ability to learn about products and services and describe/explain them to prospects

Excellent knowledge of English Excellent communication and interpersonal skills

Outstanding negotiation skills with the ability to resolve issues and address complaints