Executive - Customer Care (1-6 yrs)

Customer Care Executive- Malayalam & Bengali

Job Description:

- Position Client Care Executive Location Gurgaon

- Experience 2 years+ (minimum 1-year Outbound Experience)

- Reporting Team Leader

Job Profile:

- Ensuring Client retention and Satisfaction.

- Outbound/inbound Calling

- Generating client visit through follow up calls to existing clients.

- Proven Sales experience.

Key expectations from the role:

- Contact potential or existing customers to inform them about a product or service using scripts.

- Daily calling on Dialer and Manual calling which will be around 150 approx. in a day.

- Ask questions to understand customer objections and convince them to visit stores/clinics for Sales.

- Enter and update customer information in the Excel & CRM.

- Handle grievances to preserve the company's reputation.

- Facilitate future sales.

- Daily coordination with our clinical and field team to ensure the work is completed on time

Qualification:

Preferably Bachelors:

Skill Requirements:

- Excellent communication, soft skill to build customer rapport for effective interaction and interpersonal skills.

- Good knowledge of relevant computer programs (Auto dialers) & MS office.

- Proven track record of successfully meeting Tele sales goal.

- Ability to learn about products and services and describe/explain them to prospects.

- Cool-tempered and able to handle rejection.

- Flexibility and Ability to adjust to changing priorities in a fast-paced environment