Hiring Site Reliability Engineer - Permanent Remote

Job Description

Site Reliability Engineer

Full-Time

Permanent Remote

Shift Timing: 4.30 PM IST to 12.30 AM IST

Working days: Mon to Fri, Weekend Oncall Support

Openings: 3

Role Overview

Site reliability engineers (SREs) will help managing and ensure improvement of system reliability and resiliency best practices are implemented in Access Corp Organization. SREs focus especially on building automation to reduce manual effort and prevent operations incidents. The candidate will be responsible in working with members of our Program and Platform Teams to ensure Teams are following the operational Non-Functional Requirements.

Key Responsibilities

• Work with stakeholders such as product owners to define service level objectives (SLOs) for system operations.
• Track performance against SLOs in partnership with monitoring teams or other stakeholders, and ensure systems continue to meet SLOs over time.
• Create software to improve performance, scalability, and stability of systems.
• Perform runbook operational automation to reduce manual toil.
• Use automation to reduce the probability and/or impact of problem recurrence.
• Participate in operational support and on-call rotation shifts for supported systems and products.
• Identify, evaluate, and recommend monitoring tools and diagnostic techniques to improve system observability.
• Create dashboards, alerts and reports to communicate key metrics.
• Collaborate with development teams to promote the concept of reliability engineering during all phases of the software development lifecycle to detect and correct performance issues and meet availability goals.
• Conduct blameless post mortems to troubleshoot priority incidents.
• Perform analytics on previous incidents to understand root causes and better predict and prevent future issues.
• Participate in system design consulting, platform management.
• Drive continuous improvement in software quality and infrastructure reliability and resilience.
• Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, platform and program teams.
• Remain current on site reliability engineering methods and trends such as observability-driven development and chaos engineering.

Skills and Experience

• Strong problem solving and analytical skills.
• The candidate demonstrates strong interpersonal, written, and verbal communication skills, with the ability to effectively communicate with the US team.
• Highly adaptable to changing circumstances. Interest in continuously learning new skills and technologies.
• Experience with incident and response management.
• Experience with Agile and DevOps development methodologies.
• Experience with programming and scripting languages (e.g. Python, Bash, PowerShell, Java, Go).
• Experience with monitoring and observability tools (e.g. CloudWatch, Prometheus, Grafana, OpenTelemetry, Honeycomb, Uptrends, AppDynamics).
• Experience with container technologies and supporting tools (Kubernetes, ECS).
• Experience with working in cloud ecosystems (e.g. AWS, Microsoft Azure).
• Experience with configuration management systems (e.g. Ansible, Systems Manager Automation Document, Terraform).
• Experience working with continuous integration/continuous deployment tools (e.g. Git, Azure ADO).

Qualifications

• Bachelors degree (or equivalent years of experience).
• 3+ years of relevant work experience. SRE experience preferred.