Contact Center Solution Engineer - Genesys

Who we are -

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.

Job Responsibilities

• Support and Troubleshoot issues within Genesys Cloud, also including SIP & Network.
• Teach agents and supervisors how to best utilize Genesys Cloud.
• Staying up to date with new functions in Genesys Cloud
• Assesses situations to make appropriate recommendations based on operational needs
• Adheres to support processes and best practices
• Prepares and/or reviews functional requirements documentation
• Adapts to prestigeless work within a small team environment
• Participate in operational meetings for technical guidance and solution proposals.
• Propose, design, develop, test, deploy Genesys Cloud flows based on business requirements.
• Design, develop, test and deploy full stack javascript web widgets used in Genesys Cloud.
• Develop ad hoc python scripts with Genesys Cloud SDK

• Bachelors degree or equivalent experience

• 5 or more years of IT experience supporting applications and/or telephony infrastructure
• 2+ years of Genesys Cloud Development Experience in Contac