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Senior Executive - Customer Support
Travelwings com
posted 1mon ago
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Job Description
Destination Expertise: Provide comprehensive support for travel arrangements to destinations worldwide, with a focus on luxury destinations and VIP clients.
Client Interaction: Communicate effectively with French-speaking clients to understand their needs and travel preferences, and provide personalized travel experiences.
Itinerary Creation: Develop and manage bespoke destination itineraries, including arrangements for air travel, hotels, sightseeing, and ground transportation.
Operational Efficiency: Ensure smooth execution of travel plans and handle operational aspects of travel bookings.
Client Relationship Management: Build and maintain strong relationships with clients to ensure a high level of satisfaction and repeat business.
Product Knowledge: Stay informed about the latest travel products, destinations, and industry trends to provide up-to-date information to clients.
System Proficiency: Utilize travel booking systems such as Amadeus and Galileo for booking and managing travel arrangements.
Queue Management: Oversee daily operations and handle any issues or queries that arise during the travel process.
Requirements
Client Interaction: Communicate effectively with French-speaking clients to understand their needs and travel preferences, and provide personalized travel experiences.
Itinerary Creation: Develop and manage bespoke destination itineraries, including arrangements for air travel, hotels, sightseeing, and ground transportation.
Operational Efficiency: Ensure smooth execution of travel plans and handle operational aspects of travel bookings.
Client Relationship Management: Build and maintain strong relationships with clients to ensure a high level of satisfaction and repeat business.
Product Knowledge: Stay informed about the latest travel products, destinations, and industry trends to provide up-to-date information to clients.
System Proficiency: Utilize travel booking systems such as Amadeus and Galileo for booking and managing travel arrangements.
Queue Management: Oversee daily operations and handle any issues or queries that arise during the travel process.
Requirements
Experience: 2-5 years of demonstrated experience in travel operations, with a focus on long-haul destinations.
Luxury and VIP Handling: Proven experience in managing travel arrangements for luxury destinations and VIP clients.
System Proficiency: Proficiency in using either Amadeus or Galileo reservation systems is essential.
Communication Skills: Exceptional skills in communication and customer service in both French and English.
Product Knowledge: Strong understanding of global destinations, world geography, and travel booking procedures.
Operational Skills: Ability to manage complex itineraries and ensure smooth execution of travel plans.
Attention to Detail: Strong attention to detail and organizational skills to handle multiple tasks and travel arrangements effectively.
Luxury and VIP Handling: Proven experience in managing travel arrangements for luxury destinations and VIP clients.
System Proficiency: Proficiency in using either Amadeus or Galileo reservation systems is essential.
Communication Skills: Exceptional skills in communication and customer service in both French and English.
Product Knowledge: Strong understanding of global destinations, world geography, and travel booking procedures.
Operational Skills: Ability to manage complex itineraries and ensure smooth execution of travel plans.
Attention to Detail: Strong attention to detail and organizational skills to handle multiple tasks and travel arrangements effectively.
Employment Type: Full Time, Permanent
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