Application Support Engineer II

An extraordinarily talented group of individuals work together every day to drive TNS success, from both professional and personal perspectives. Come join the excellence!

Overview

This Applications Support Engineer II designs, plans, installs, maintains and troubleshoots telecom applications and services

The position has a range of responsibilities and works with development,
product management, network operations and external customers to plan,
deploy and manage systems and services provided to TNS telecom
customers

Responsibilities

Primary Duties and Responsibilities:
Design, Plan, Install, Administer and Troubleshoot applications, systems, and
services in production and lab/test environments

Analyze and resolve complex problems including interoperability issues caused
by hardware, software, or network components

Participate in architecture/design review, requirements analysis, capacity
planning and provide guidance to development and product management teams

Assist in Integration of applications and services with network management
tools and other enterprise tools

Develop KPIs and other system metrics for capacity planning, performance
management, and monitoring

Oversee daily operations of large-scale carrier grade systems; schedule,
document and implement maintenance and troubleshooting procedures as
necessary

Pro-actively communicate status to project managers, upper management, and
customers

Participate in an on-call rotation to maintain 24x7 service support

Qualifications

Qualifications:
4+ years experience administering applications and services hosted on Linux
(RHEL and derivate) operating systems

2+ years experience planning, integrating, and operating carrier or enterprise
grade high-availability telecom solutions

Understanding of Systems and Network Architecture of large-scale distributed
networks

Understanding and working knowledge of IP networks and security devices
including routers, switches, load balancers, firewalls, and VPNs

Experience integrating with monitoring, analytics, and network management
tools and products such as Splunk

Possess strong interpersonal and communication skills

Demonstrated problem solving and incident management skills

Optional Desired Qualifications:

Experience with an automation framework such as Ansible, Chef, or Puppet

Experience with Foreman helpful

Experience with Virtualization software, such as VMware, helpful

Scripting or coding experience is helpful

Knowledge of and/or experience operating within a compliance framework,
such as PCI, helpful

Education and Certifications:

Bachelor s degree or equivalent experience required

ITIL certification preferred

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.