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Tradu - Team Lead - Global Customer Support (4-5 yrs)

4-5 years

Tradu - Team Lead - Global Customer Support (4-5 yrs)

Tradu

posted 14d ago

Job Role Insights

Fixed timing

Key skills for the job

Job Description

We are currently seeking a Team Leader for our Global Financial Services team.


Primary responsibilities (not limited to):


- Develop and implement strategies and procedures to enhance Financial Service Representatives' productivity, efficiency, and performance quality


- Delegate tasks and monitor the team's performance. Set individual and team goal, carrying out performance reviews for each and motivate staff to accomplish Financial Service Representatives' objectives


- Involvement in new staff hiring and ensure that the team members have the necessary education and training


- Communicate with management staff in global offices for new strategies and product development discussions


- Coordinate and cooperate with other teams and departments to improve products, processes and procedures


- Provide organized, relevant feedback to management about client needs and trends as well as general team progress


- Perform other assignments and tasks as assigned by Management


Requirements:


- Strong communication skills


- Ability to think quickly and problem-solve in real-time


- Strong interest and passion for financial markets, international affairs and geopolitical events


- Previous Sales or customer service experience in forex company


- Excellent written and spoken English skills


- If you have a passion for finance and sales, thrive under pressure, and are looking for an exciting challenge, this could be the perfect role for you!


- Working days/hours: Monday to Friday; Fully working from the office - SKCL Prime, Plot No-C46A, Cipet road, Fourth Floor, Thiru Vi Ka Industrial Estate, Alandur, Guindy, Chennai -032


- All Technementals Innovation India Private Limited employees must be eligible to work in India.


Prior to submitting your resume, the firm requests that you do the following:


- Review the firm's website thoroughly at https://www.tradu.com/uk/


Company Description:


Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the traders market.


Functional Areas: Software/Testing/Networking

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