Officer, Specialist, Trade Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

• Managing the Operations of Import Payments Team

Key Accountabilities

• Monitoring and Processing of Trade finance transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines.
• Maintaining the Client services as per expectations at the desired levels and manage all the stake holders.

Job Duties & responsibilities

• Monitoring and Processing of Processing of Advance import , Direct Import payments , collection payment and FLC / ILC bill payments
• Knowledge on Nostro Reconciliation and rules pertaining to such Recon.
• Knowledge of R returns , IDPMS
• Provide support as needed in the various departments, including reporting, making/checking of transactions, creation of PPTs, customer service as needed.
• Strengthen relations with the various stake holders and the client facing branches Interacting with the relationship managers and products and internal teams to resolve all payment queries and issues promptly.
• The Job will also include internal and external customer meetings, hence should possess strong interpersonal, analytical and presentation skills.
• Understanding & highlighting the risks in the process, and work on process improvements
• Constantly monitor the productivity of the team, create effective back up & ensure transparent conduct of the employee assessment process.

Required Experience

• Should be having capabilities to effectively handle all types of customer complaints, enquiries Queries.
• Interacting with external service providers and correspondents like, beneficiary bank / issuing bank regarding any clarification with respect to Trade transactions.
• Excellent Client / Customer management skills, business orientation.
• Be capable to ensure smooth transition without impacting customer deliverables, to manage processes and metrics on a day-to-day basis,
• A positive and attitude to work in a team and provide proper assistance and support to the team as required,
• Capability to identify areas of risk and suggestions to mitigate.

Education / Preferred Qualifications

• Graduate / Postgraduate

Core Competencies

• Strategizing and Problem-solving skills
• Thorough Knowledge on FEMA, managed trade finance operations with minimum experience of 8- 10 years.
• Preferred having Knowledge of Trade/and A2 payments.
• Knowledge of UCP 600, ISPB, URDG

Technical Competencies

• Good knowledge on Microsoft applications
• Overview of systems used in Trade operations.
• Functional Knowledge in handling SWIFTs

Work Relationship

• Excellent communication skills
• Presentation skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.