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8 Trade Finance Operations Jobs in New Delhi

Customer Support Executive | Voice process

1-3 years

₹ 2.75 - 4L/yr

Noida, Ghaziabad, Delhi/Ncr

10 vacancies

Customer Support Executive | Voice process

TELUS Digital

posted 3d ago

Job Description

Role & responsibilities :


  • Performing inbound calls from wire transfer customers and agents.
  • Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday.
  • Answer a wide range of inquiries and solve a wide range of customer service issues and problems. This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
  • Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
  • Processing customers orders and ensuring its accuracy and completion.
  • Participating in continuous training sessions and sharing best practices.
  • Show good oral and written skills for call escalation via call sheet completion or call escalation.

Contact Sudiksha@9266453700


Preferred candidate profile :


  • Educational Qualification : Any Graduate Work Experience :
  • Minimum 6 months of experience in customer service in financial/banking voice process Excellent communication in English.
  • Should be comfortable in night shifts and rotational week offs.
  • Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.

Working Model : 24*7 (work from Office)


Perks and benefits :

  • Salary Range : Upto 4 LPA.
  • Medicare Facility (free online consultation with Doc).
  • Location : Noida Sector 135.
  • Free pick up and drop facility will be provided within 35 Kms


Employment Type: Full Time, Permanent

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What people at TELUS Digital are saying

4.2
 Rating based on 7 Customer Support Executive reviews

Likes

It's very well manufactured and has free drinks also.

  • Salary - Excellent
  • +6 more
Dislikes

Unstable timings night duties keep changing.

Read 7 Customer Support Executive reviews

Customer Support Executive salary at TELUS Digital

reported by 29 employees
Lock Unlock
₹2.5 L/yr - ₹4.5 L/yr
17% more than the average Customer Support Executive Salary in India
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