Onboarding Specialist- Customer Success

At Trackier, we re building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile.

Trackier is Customisable Performance Marketing Software used by Ad Networks, Agencies and Advertisers to manage publisher relations. The Trackier Performance Marketing Platform enables you to create, automate, measure, and optimize all of your marketing Campaigns, Publishers, and advertisers, creatives and conversions in one place.

What youll do:

• Serve as primary point of contact during client onboarding
• Manage support tickets and resolve technical issues
• Conduct client training sessions and product demonstrations
• Document solutions and maintain knowledge base
• Research and debug client implementation challenges
• Guide clients through SDK integration process
• Validate implementations and test use cases
• Collaborate with engineering for issue escalation
• Contribute to product documentation and guides
• Work with Support, Product, and Engineering teams
• Participate in workflow optimization
• Share insights for product improvement
• Support knowledge sharing initiatives

• 3+ years in implementation or client support within SaaS environments
• Understanding of mobile app development (iOS/Android) fundamentals
• Basic knowledge of REST APIs and ad technologies
• Working knowledge of att