Associate Project Manager

Toluna is a leading global research and insights provider that empowers clients to make smarter data-driven decisions. Combining our flexible platform, cutting-edge technology, expansive portfolio, and passionate experts, we simplify our clients work and enable them to deliver greater business impact. .

The Field Manager enables successful delivery of projects using sampling methodologies specific to Toluna. In this role, the Field Manager starts data collection post a thorough understanding of client needs, project specifications milestones. The role involves optimizing cost with usage of supply in an efficient manner. Key Performance indicators will be gross margin client satisfaction.

Project delivery as per client expectations:

• Run and confirm feasibility on assigned projects using internal tools.
• Design and share sample plan
• Assess and mitigate risk on fieldwork
• Manage and monitor fieldwork
• Raising alerts when needed
• Advise on sampling strategy based on survey requirement
• Associated KPIs: client satisfaction, turnaround time and quality accuracy of sampling

Optimizing the usage of channels

• Efficiently utilize available supply to complete the project
• Focus on the respondent experience keeping in mind our capacity improvement
• Avoid sample wastage on projects
• Invitation design, proper incentive, survey experience
• Associated KPIs: quota full and abandon rate, profiling utilization

Keeping control on COGS

• Define the usage of channels based on guidelines to optimize our cost base on a per project base Utilization of OSS as a last resource
• Associated KPIs: gross margin (aggregated and on projects), cost per respondent

Your Profile

• Good communication skills written verbal
• Adept at handling multiple projects simultaneously.
• Ability to work in teams
• Working knowledge of Microsoft Excel, Outlook, PowerPoint Word.
• Knowledge of market research methodologies is a plus
• 2-3 year of experience
• Experience or education in fields such as Marketing, Business, Economics, Communications, Social Sciences, or similar areas. Formal degrees are welcome but not required
  

• Acting with Ownership- Demonstrating individual accountability
• Bringing a forward mindset- Being action-oriented, bold and entrepreneurial
• Collaborating with Curiosity- Exhibiting teamwork through togetherness
• Discussing openly, committing jointly- Sharing your views openly
• Embracing empathy- Being egoless caring

At Toluna, we re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you re passionate about making an impact, we d love to have you on board.

Join our global team. We welcome big thinking and reward great work.