DGM - Training

Team- Operations

About You

As DGM Training, you will be overseeing training in all key operational areas of Member Operations. Your team would build and execute training batches for operational teams like KYC, Ongoing Monitoring, Member Support and Operations Support. You and your team will also be assessing employees skills, talents, performance and productivity and prepare written evaluations with advice for improvement. You will support the operational teams in delivering system and process courses. As part of this role, you would be working directly with GM/Head of Operations Support

Some of the things youll be doing:

• Ensuring strategic alignment of the training department with business goals
• Evaluating individual and organisational performance to ensure training is meeting business needs and improving performance
• Identifying training needs by consulting with stakeholders and using needs assessments
• Developing and delivering training solutions that meet business needs
• Researching new training materials and supplies that might enhance our training procedures and provide value to our employees
• Assigning newly on boarded employees to training sessions
• Identification of future training needs and creation of curriculum to facilitate it.
• Owning all training materials
• Translating requirements into training that will support employees for the next step of their career path
• Creating structured learning exercises and monitor their results
• Acclimating new hires to the business and conduct orientation sessions
• Delivering training courses virtual and face to face
• Assessing training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior

Youll be a great fit if you have/are:

• You have 8+ years in a training role preferably at a leading FinTech or bank
• You have experience in writing and conducting training both virtually and face to face
• You have experience in handling teams in the training domain creating training decks, test assignments etc.
• You have a passion for developing analysts, sharing and enhancing knowledge, and driving quality
• You have a clear understanding of the regulatory framework in India
• You are up to date with latest developments in industry
• You are able to work well as part of a team;
• You are decisive, goal-oriented, proactive, able to adapt to different people and styles
• You are passionate for compliance and driving high quality
• You have excellent communication skills, including experience in report writing
• You have creative ability & writing proficiency
• You must be a self-motivator and self-starter

Who are Tide:

At Tide, were on a mission to save businesses time and money. Were the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. Were looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What youll get in return:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options