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Executive Customer Support

1-4 years

Mumbai

1 vacancy

Executive Customer Support

Ascent Health And Wellness Solutions

posted 5mon ago

Job Description

Ascent Health & Wellness is looking for Executive Customer Support to join our dynamic team and embark on a rewarding career journey

A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction.

Duties may include:

  • Responding to customer inquiries via phone, email, or live chat
  • Troubleshooting technical problems and providing solutions
  • Recording and updating customer information in databases
  • Escalating complex issues to higher levels of support
  • Maintaining a high level of knowledge about company products and services
  • Providing exceptional customer service and building positive relationships with customers
  • Collaborating with other teams to resolve customer issues and improve processes
  • Staying current with industry developments and updates to company policies
  • Continuously seeking ways to improve customer experience and overall satisfaction.

Qualifications:

  • Excellent written and verbal communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize tasks effectively
  • Knowledge of customer service principles and practices
  • Previous experience in a customer support role
  • Familiarity with CRM software and ticketing systems
  • Positive attitude and a desire to help customers.

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

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