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Lead Service Automation Engineer
TIBCO Software
posted 2mon ago
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Flexible timing
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Job Description
Position Overview Role Responsibilities Required Experience/Skills Preferred Experience/Skills
As a Senior IT Engineer (Citrix Platform) you will be part of the IT team that manages the Citrix platform for the Cloud Software Group enterprise. We are Customer #1 for Citrix products and you will be a technical leader whose outputs will have a broad impact and high visibility across all levels of the business. You will be successful in this role if you are already a recognized subject matter expert who has experience with supporting Citrix technologies in medium and large enterprises, and you are skilled in assessing business requirements, implementing solutions, and supporting and enabling end-users to access applications and desktops seamlessly and securely across the enterprise.
- Support and implement optimized solutions for Citrix Workspace, DaaS, Enterprise Browser and Secure Private Access, ensuring that our services meet the high expectations of leveraging Citrix products internally at Cloud Software Group
- Perform troubleshooting for complex Citrix-related issues escalated from support teams.
- Engage with our internal customers to understand their requirements and workstyles to help your team determine streamlined solutions.
- Provide training and documentation for our support teams and end-users to continuously improve the end-user experience.
- Provide operational and business as usual (BAU) support for application delivery, virtual desktops, Windows 11 OS, and various services related to Citrix solutions.
- Proactively monitor system health, performance, and capacity, identifying and resolving potential issues.
- Perform regular maintenance tasks, including patching, upgrades, and backups.
- Provide extended support during outages or major incidents.
- Bachelors degree in Computer Science, Information Technology, or related field. Equivalent experience will also be considered
- Minimum 8 years in the IT industry, with at least 4 years as a senior engineer or administrator for Citrix technologies in a medium or large enterprise.
- Demonstrated experience with Citrix Virtual App & Desktop (CVAD / DaaS) deliveries including related technologies (Provisioning Services, Machine Creation Services, Workspace Environment Manager, Citrix Profile Manager, etc.)
- Knowledge of application delivery methods and packaging including Citrix App Layering or similar
- Experienced supporting CVAD solutions in the Cloud (Azure virtual desktops, Citrix Cloud).
- Strong Windows Server and Desktop OS skills in relation to CVAD deployments, image builds, hardening, etc. Ideally including experience with Windows 11 Multisession
- Knowledgeable on hardware sizing on compute, storage and network for CVAD solutions
- Strong Active Directory skills including Group Policy Management, AGPM, DNS, DHCP
- Experience in automation and orchestration using PowerShell
- Knowledge and experience with Compute, Network, Storage technologies, data center and cloud operations
- Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
- Strong oral and written communications skills, as well as presentation skills
- Strong knowledge with Identity management and all security aspects in the VDI world.
- Knowledgeable on DevOps and CI/CD pipeline design concepts and implementation.
- Experience in implementing server/storage solutions in support of virtualized platforms.
- Working knowledge of high availability and business continuity from a technology and business process perspective.
- One or more of the following certifications:
- Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional - Virtualization
- Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC),
- Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA)
- Microsoft Certified Azure Administrator, or Azure Solutions Architect
-
Employment Type: Full Time, Permanent
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What people at TIBCO Software are saying
Automation Service Engineer salary at TIBCO Software
reported by
2
employees
with 5-6
years exp.
₹9.1
L/yr - ₹11.6
L/yr
217%
more
than the average Automation Service Engineer Salary in India
View more details
What TIBCO Software employees are saying about work life
based on 298 employees
Flexible timing
Monday to Friday
No travel
Day Shift
TIBCO Software Benefits
Submitted by Company
Educate and build skills Flexible Work Schedule Health Insurance Work From Home
Submitted by Employees
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TIBCO Software Bangalore / Bengaluru Office Location
Bengaluru Office
TIBCO Software India Pvt. Ltd, Bangalore (Bengaluru), Level 1, Nitesh Broadway, #9/3, MG Road
Bengaluru
Karnataka 560001
Karnataka 560001
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