Associate - Workfront Platform Operations

Position Summary :

Adobe Workfront System Administrator role is pivotal in the ongoing development of the Marketing project management platform. This role involves interacting with various teams globally across different departments to optimize collaboration, planning, and project delivery. The individual will partner closely with the Product Owner and other admins/project managers to drive process improvements and maintain the Workfront system. The role also involves driving reporting, onboarding, adoption, and user engagement of Adobe Workfront.

Impact:

The person in this role plays a significant part in enhancing the operational efficiency of the marketing teams. They ensure seamless Workfront administration by managing users, groups, teams, building reports, and updating custom forms. Their involvement in system audit and cleanup efforts contributes to better system organization.

This role also ensures proficiency in Workfront use through employee training, and provides necessary support to resolve technical issues. This directly impacts user experience and enhances productivity. By maintaining comprehensive documentation of systems, integrations, and processes, they contribute to the transparency and continuity of operations.

In addition, their participation in continual process improvement efforts helps optimize operations and scale the tool to match the growth of the Marketing team. As a result, this role is instrumental in driving efficiency, productivity, and the successful delivery of marketing projects.

Key Responsibilities and Duties

• Perform daily system administration duties and activities such as add/update/manage users, groups, teams, access levels, request queue management and respond to new user requests within 24 hrs.
• Assist in building reports & dashboards update custom forms as well as communicating changes to requestors and/or impacted groups as required.
• Conduct system audit and cleanup efforts for improving overall system organization.
• Assist in developing and conducting employee training to ensure Marketing users are proficient with the use of Workfront.
• Ability to configure and test Workfront objects (custom forms, project templates, programs, portfolios, reports, dashboards, approval processes, email notifications, statuses, job roles, teams, groups, layout templates, filters, views, groupings, etc.) as well as assist with training users on the new configurations.
• Provide support, triage, troubleshoot and resolve incidents around any Workfront related technical issues and communicate resolution to impacted groups & workmates.
• Maintain comprehensive documentation of systems, integrations, and processes.
• Tackle other special projects as business needs require.
• Ability to build strong rapport with members of the groups you support.
• Participate in continual efforts to improve processes, optimize, gain efficiencies, and support the tool to scale to Marketing team growth.

Required Skills

• 1+ years relevant experience in a project management or similar role within a marketing organization.
• 1+ years of Adobe Workfront Administration experience. Workfront Admin Certification a plus.
• Youve used a project management system and have evangelized use of it with your business partners.
• Proficient in Microsoft Suite. Familiarity with common corporate technologies such as Adobe Creative Suite, Microsoft Teams, Jira, and SharePoint.

Other Qualifications

• Knowledge of B2B and B2C marketing processes and principles is extremely helpful.
• Extraordinary and articulate communication (both written and verbal), organizational, and interpersonal skills. The role requires a high level of patience, diplomacy and fortitude and a strong voice in an always evolving environment.
• Strong time-management skills: ability to juggle multiple priorities simultaneously.
• Quick learner, detail-oriented, and able to quickly understand context relating to business processes to connect how a small change can affect the larger system dynamics or affect business goals.
• Effective relationship-building skills, ability to cultivate strong partnerships across teams; a phenomenal workmate who leaves ego at the door.
• Ability to be flexible and positive with change, with a can-do attitude and roll-up-your-sleeves approach to anything that comes your way.
• Experience with implementing change management methodologies in a large, global, corporate setting is a huge plus