Assistant manager- backend operations, Turbhe

operations manager or in a teleconsultationRole & responsibilities

• Ensure smooth functioning of all operational activities.
• Supervise and support staff, providing training and feedback.
• Handle budgets, forecasting, and resource allocation.
• Ensure compliance with industry regulations and internal policies.
• Proficiency in analyzing data to identify trends and insights.  
• Understanding of Key Performance Indicators (KPIs) relevant to the business.
• Continuously monitor and analyze operational performance against SLA targets.
  Ensure all team members are fully aware of SLA targets and their role in achieving them.

Preferred candidate profile

• Proven work experience as an Operations Manager or similar role.
• Education: Degree in Business, Operations Management, or a related field.
• Skills: Strong leadership, communication, organizational, and problem-solving skills.
• Experience in managing tele-consultation process would be an added advantage