Customer Service Representative

S&V Industries is a USA-based company and pioneer in Global Supply Chain Management (SCM). For more details, refer to the company portal.

Role & responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Analyze and coordinate global supply chain activities for clients
• Manage customer requirements firm orders and forecasted demand
• Coordinate and support conference calls and meetings to drive customer satisfaction
• Manage global suppliers to ensure orders are processed timely and support S&Vs inventory objectives
• Work in our ERP system Microsoft Business Central
• Load customer requirements POs and forecasts
• Plan material/place purchase orders with suppliers/expedite orders where necessary
• Create shipping documentation and work with warehouse services to ensure timely delivery to customers
• Analyze inventory and safety stock levels
• Contribute ideas and implement actions that support a culture of continuous improvement
• Communicate clearly and effectively to all stakeholders customers, suppliers, colleagues, service providers
• Consol point loading
• Posting
• Supplier OOR management/update
• MRP activities
• Preparing shipments

Preferred candidate profile

At least 2-3 years experience in some manner of any of the following - manufacturing/logistics business functions with responsibilities in customer service/purchasing/scheduling/customs or other related area.

Managerial/team leading experience.