Technical Support Engineer 2

ThinkSys is actively Hiring...!!!!
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Role : Technical Support Engineer
Experience : 3+ years
Location : Noida, Sec 62 (IST/European Hours)
Type : Full Time
Notice Period : Immediate Joiners

Key Responsibilities:

• Monitor and Triage: Handle incoming customer issues during overnight and holiday hours.
• Technical Investigation: Analyze logs and diagnostics to identify and resolve technical problems.
• Issue Escalation: Collaborate with engineering to prioritize and resolve complex issues.
• Customer Interaction: Communicate with customers during critical incidents to gather information and provide updates.
• Documentation: Maintain internal knowledge base and contribute to process improvements.

Requirements:
• Based in IST or European time zones.
• Experience in technical support or engineering, preferably in a B2B SaaS environment.
• Proficiency in log analysis and programming (JavaScript preferred).
• Strong problem-solving skills and attention to detail.
• Fluent in English, with excellent written and verbal communication.
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If interested then share your CV on agarwal.saumya@thinksys.com