Telecalling Executive

Responsible for making outbound calls to potential or existing customers to promote products, services, or gather feedback.

They handle inquiries, provide detailed information, and aim to convert leads into sales. Key skills include excellent communication, active listening, and the ability to manage customer queries or concerns effectively, while maintaining a positive rapport and meeting sales targets.

They also record customer interactions and feedback to assist in improving services.

Responsibilities:
Outbound Calling: Make outbound calls to potential and existing customers to introduce our products or services.
Lead Generation: Qualify leads and identify potential sales opportunities.
Sales Conversion: Convert leads into sales by effectively addressing customer questions and concerns.
Customer Service: Provide excellent customer service by listening actively and resolving customer issues promptly.
Information Gathering: Collect customer feedback and insights to improve our products and services.
Sales Reporting: Track and report on sales activities, performance metrics, and customer feedback.