Customer Care Representative- German, Spanish, Italian, Japanese

Customer Care Representative- German, Spanish, Italian, Japanese, Chinese, French

Key Responsibilities:
Handle customer inquiries via phone, email, and chat in [Language].
Resolve customer complaints and provide accurate information about products/services.
Maintain a high level of professionalism and empathy while addressing customer concerns.
Accurately log customer interactions and update customer records in the system.
Collaborate with internal teams to address customer issues and ensure timely resolutions.
Provide feedback and suggest improvements to enhance customer satisfaction.
Stay updated on company products, policies, and procedures.

Inbound/Outbound Process
Proficiency-certified B2/C1 Level, Manderine for Chinese
Hybrid Mode- 80% Work From Home, 20% Work From Office
5 Days Working
Saturday & Sunday Fix Off
Shift timings- 12:30pm to 9:00pm