Reservation Executive / Assistant Manager

Role & responsibilities

• Maintains accurate room rate control and availability status. Controls and advises of rate restrictions and room availability. Distribute daily VIP list as well as weekly and monthly forecasts. Communicates package plans and promotion summaries.
• Indicates hotel occupancy through month end report on a timely basis. Consistently offer exceptional, friendly, and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Process reservations from the sales office and travel agents.
• Create and maintain reservation records by date of arrival and alphabetical listing.
• Process cancellations and modifications and promptly relay this information to the front desk. Track future room availability based on reservations.
• Book room reservation requests, enter rooming lists, and update accurate information in the system General and Administration