Consumer Experience Representative

ABOUT THE ROLE AND OUR TEAM:

The Ecommerce team in India supports the US Ecommerce in different functional areas such as merchandising, customer excellence (envelope design, order edits and approvals for printing) and invitation designing. As a part of consumer excellence, our team works on the orders sent across by couples for their invitation envelopes. We are looking for a capable individual with the ability to achieve 100% of daily productivity while maintaining stellar accuracy.

RESPONSIBILITY:

• Completing day-to-day orders received for envelopes within 24 hours TAT
• Edit/update the existing envelope orders as per the customers suggestions
• Send proofs of completed orders to the customers
• Check the quality of the envelope order worked on by you or other team members

SUCCESSFUL CANDIDATES HAVE:

• Fluent in English & Hindi
• Basic knowledge and fluency of MS Excel and Internet
• Fast learner and multi-tasker
• Execution of work in a timebound manner
• Team player with a positive attitude to help drive team targets
• Attention to detail
• Graduated from a recognised institute/university