Intect - Executive - Customer Experience - Inbound Process (1-8 yrs)

About the role:

- For a Customer Experience Inbound executive / agent, we are looking for an enthusiastic, driven and motivated individual - ideally a people's person, who will be able to -

- Respond to customer queries in a timely and accurate way, via phone, email or chat.

- Make the customers feel at ease and let them know that we've got their back.

- Identify customer needs and help them provide a 360d experience.

- Be part of the blended process, i.e Inbound calls, Outbound calls, Chats or e-mails as and when required.

- Handle Escalations of all types and nature.

- Handle Ecommerce channels.

- Meet Individual and Team targets.

To perform all duties to a high standard of customer care in attitude, approach and resolution.

Pre-requisites :

- A chance to earn monthly as well as annual incentives.

- Proficiency in English and Hindi.

- Excellent knowledge of MS Office, Excel, PowerPoint

- Fast learner and passion for sales and understanding of negotiation techniques

- Self-motivated with a results-driven approach

- Graduate degree

What's in it for you?

- You get to drive the D2C revolution in India.

- Greater responsibility and hence faster learning.

- Direct exposure to running a business.

- Great peers you can learn from.

- A lot of Fun Fridays and team building activities.