The Byke Hospitality - Executive - Sales (1-3 yrs)

Company Description:

The Byke Hotels & Resorts is a hospitality company with more than 18 properties located across 13 cities in India. The Byke offers luxurious services at affordable rates. As India's only Pure Vegetarian Hospitality Chain, we take pride in serving delicious and healthy vegetarian food. Our hotels and resorts provide contemporary hospitality with a touch of traditional Indian culture, ensuring a safe and secure stay for our guests.

Role Description:

This is a full-time on-site role for a Sales Executive at The Byke Hotels & Resorts located in Mumbai. The Sales Executive will be responsible for handling day-to-day reservations, ensuring customer satisfaction, providing excellent customer service, and driving sales. They will be responsible for managing customer inquiries, processing reservations, and assisting guests with any issues or requests they may have.

Job Responsibilities:

- Monitoring telephone manner and general performance of reservations staff daily.

- Handling Inbound & Outbound calls regarding reservation inquiry.

- Ensure special handling of repeats guest and very VIP guest.

- Monitors and coordinates group reservations activity with the Sales Department.

- Reviews no-show and cancelled reservations and processes charges according to hotel policy.

- Review room blocking for Long Stay. Suites and special group request.

- Supervising of Group Reservations.

- Maintain cordial relations with commercial clients.

- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.

- Responsible for work schedule.

- Having knowledge of entire Reservation Procedure according to International Hotel manual system.

- Responsible for Hotel and Local Reservations and international Reservation.

- Review reservation booked daily.

- Review arrival report daily.

- Responsible for preparation of occupancy forecast.

Job Type : Full-time

Salary: - 15,000.00 - 25,000.00 per month

Benefits: Meal provided

Schedule: Day shift

Work Location: Andheri East, Mumbai- 99.