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Thales

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3.6

based on 370 Reviews

69 Thales Jobs

People Support Services Agent

Thales India Pvt Ltd

3.6

based on 370 Reviews

1-5 years

Noida

1 vacancy

People Support Services Agent

Thales

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Customer Service Hospital Administration Talent Acquisition Operations Auditing

+ 3 more

Job Description

Location: Noida, India

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrows possible.

Primary Purpose of Role

The People Services Agent role is aligned to the Thales HR organization and will provide HR services to various regions. The role will provide first-level support to employees, HR, managers, and vendors with Human Resources needs, including but not limited to company policy, procedures, learning, HR systems, employee onboarding, etc. ensuring all SLAs are met.

Key Responsibilities & Accountabilities

Case Management:

Respond to a wide variety of employee queries.
Thoroughly document inquiries via the case management tool to ensure required information is recorded accurately in accordance with policies and practices.
Track and follow up on employee-related matters.
Ensure SLA s are followed and met.

Onboarding:

Complete and track new hire activities from offer letter creation through the end of their onboarding.
Initiate any business specific tasks required during the onboarding process.
Coordinate immigration and relocation processes and interact with immigration consultants and vendors to establish correct documentation, procedures and requirements for external hires.
Communicate with the new hire regarding next steps, outstanding actions and any questions they may have.
Support the Talent Acquisition Team with any requisition corrections or troubleshoot any difficulties.
Track and monitor probation completion.

HRIS:

Ensure integrity and quality of data in the HRIS databases as well as in the Case Management System.
Support HRIS data records and workflow pertaining to employees and ensure entries are timely, accurate and consistent in relation to employee data.
Support generation of standard HRIS reports as requested.
Participate with testing in instances for new HRIS rollouts.

Employee Data Management:

Ensure integrity and quality of data in the HRIS databases as well as in the Case Management System.
Support HRIS data records and workflow pertaining to employees and ensure entries are timely, accurate and consistent in relation to cost center transfers, collective agreements, etc.
Review employee transactions and generate appropriate documents and letters as needed.
Escalate any Tier 2 HRIS issues to the relevant team.

Training:

Update available courses and training records in the Learning Management System (LMS).
Assist employees and managers in the use of the LMS.
Schedule requested trainings.
Assist in preparing training materials as needed for internally hosted events.
Manage procurement requisitions and invoicing related to courses and training materials.

Talent Acquisition:

Coordinate interviews between hiring managers, recruiters and candidates.
Generate offer letters and background checks if applicable at pre-hire stage.

International Mobility:

Collect data from external providers to update or generate calculation sheets.
Update and initiate job changes in system to trigger international assignments.
Maintain data in HRIS system in both home and host position including FTE/ absence and collective agreements as applicable

Compensation and Benefits

Support transactions in HRIS system to facilitate compensation and benefits process
Audit merit plans assignments
Generate specific reporting for countries as needed

Talent and Performance

Generate reports as required
Support transactions in Workday to support processes
Support manager and employees on process queries

Offboarding

Coordinate and trigger voluntary post-termination activities such as post-termination letters and departure checklists
Complete all post termination actions e.g enrolling in alumni networks, removal from any assigned future events
Consolidate exit insights results

Other: .

Initiate employee notifications as required.
Prepare various employee letters in a timely manner outside of the HRIS workflow (letter of employment/employment verification, invitation letters, salary and merit letters etc.).
Participate in audits as needed (probation, data checks).
Contribute to the development of HR process documents and employee reference materials.
Maintain knowledge of company and departmental policies and procedures.
Support Thales HR department with special projects, mass communications, and other duties as needed and assigned.

Experience and Skills:

Essential

2+years of experience in of experience working in HR or an administrative support role or a University Degree or Diploma in Human Resources or a related field
Proficient in English (both written and oral).
Prior experience with Workday HRIS systems .
Ability to work well and collaborate in a team environment.
Strong organizational skills.
Ability to handle situations tactfully when dealing with customers.
Ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment.
Strong time management skills (meeting SLAs).
Discretion to deal with personal and confidential information with sensitivity and tact.
Adaptable to changing business practices.
Proficient with Microsoft Outlook, Excel and Word.
Strong attention to detail.
Solid critical thinking skills.
Prior experience with ServiceNow or another HR case management tool.
Knowledge of HR practices either through post-secondary education, an HR professional designation, and/or work experience in HR.
Experience in a customer service or shared services environment.