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Customer Service Professional
THAKUR SHIPPING AGENCY
posted 2mon ago
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Job Description
Thakur Shipping Agency is looking for Customer Service Professional to join our dynamic team and embark on a rewarding career journey.
- Respond to customer inquiries via phone, email, or chat, providing accurate and timely information
- Resolve issues and complaints effectively, ensuring customer satisfaction and loyalty
- Document customer interactions, including inquiries, feedback, and resolutions, in CRM systems
- Stay updated with product knowledge to address customer questions accurately
- Coordinate with other departments to resolve complex issues and escalate as necessary
Employment Type: Full Time, Permanent
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