Sales Coordinator

About the Role

The incumbent will report to the head of Marketing & Sales and be responsible for supporting Sales team on various sales processes - thereby contributing to the successful implementation of the go-to-market strategy. They will get a chance to work with a talented, fun-loving, close-knit team.

Key Responsibilities

Proactive, structured coordination & communication with customers to ensure that entire spectrum of customer queries is addressed within defined timelines

1. Sales Support

Assist Sales Team: Provide administrative support to the sales team, including preparing sales presentations, reports, and other necessary documents.

Manage Schedules: Help coordinate meetings, calls, and appointments for the sales team to ensure effective time management and follow-ups with clients.

Customer Communication: Serve as a liaison between clients and the sales team, ensuring customers receive timely responses to inquiries, quotes, and follow-ups.

2.Order Management

Process Orders: Handle the end-to-end process of sales orders, from order entry to delivery. This includes checking inventory levels, ensuring product availability, and confirming order details with customers.

Coordinate Shipments: Collaborate with logistics or operations teams to ensure timely delivery of products to customers.

Manage Invoices and Billing: Prepare and track invoices for customers, ensuring accurate billing and payment processing.

3. Sales Data Management

CRM Management: Maintain and update the Customer Relationship Management (CRM) system with accurate sales data, contact information, and order history.

Report Generation: Create regular sales reports to track performance metrics, sales targets, and progress. These reports help identify trends and areas for improvement.

Sales Forecasting: Assist in preparing sales forecasts by compiling data and insights about current sales activity and market trends.

4. Communication and Coordination

Internal Coordination: Collaborate with various departments, such as marketing, customer service, and operations, to ensure the smooth flow of information and coordination for sales activities.

Customer Service: Handle customer queries and complaints, ensuring any issues are addressed promptly and that customer satisfaction is maintained.

Follow-up: Ensure that all sales leads are followed up on in a timely manner and ensure that prospects are nurtured through the sales pipeline.