Territory Service Manager (2-7 yrs)

Territory Service Manager - Maruti Suzuki

Here are the roles that will be offered to the selected candidate:

Business Growth Aspects:

- Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.

- Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.

- Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

Technical Aspects:

- Handling critical customer complaints and technical issues of the territory

- Managing technical campaigns and recalls

- Escalation of product feedback at Head office

- Improving customer experience by implementation of SAS in workshops

- Assisting dealerships in reducing system and process related inefficiencies

Qualifications: B.E/ B. Tech with specialization in (Mechanical, Automobile, Electronics& Electrical)

Work Experience: 2-7 years

Technical Competencies:

- Understanding of Latest tools & technology - Application & Implementation

- Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)

- Channel/Dealer Management Skills and Business Partnering

- Territory Mapping and Customer/ Data Analytics

Behavioral Competencies:

- Target orientation & pressure handling Ability

- Effective Communication, Influential & Negotiation skill

- Sense of accountability and responsibility

- Creativity, innovation, and problem so