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Temenos

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3.2

based on 819 Reviews

Video summary

4 Temenos Jobs

Analyst - Product Support

Temenos

3.2

based on 819 Reviews

2-5 years

Bangalore / Bengaluru

1 vacancy

Analyst - Product Support

Temenos

posted 30d ago

Job Role Insights

Flexible timing

Key skills for the job

Medical Coding Customer Support C++ Air Ticketing Product Support Software Implementation

+ 2 more

Job Description

BE/BTech/MCA candidates with 2 to 5 years of Product Support experience with coding debugging experience (Java, C++)
Experience in Client facing roles and acting as technical reference point during software implementation/upgrades
Experience working in 24/7 Support team

SKILLS

You should have a better understanding of the workings of the specific product or applications in which expertise needs to be built through training programs, including on-the-job training, classroom training, and training material available on the knowledge collaterals.
You should have primary responsibility to facilitate solution to the tickets logged. It includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution providing an agreeable solution
Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
When identified as a bug, do comprehensive documentation including product analysis of defect, elaborating the root cause and possible resolution for the defect. Provide additional information that would help Development team to fix and test the problem effectively.
In case of non-defects, educate client with adequate information procedures on how to handle the scenario/meet the requirement.
Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools have fair chance of getting integrated to Core product
Available to perform onsite analysis of tickets at client places. Typically, this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.

Care about how Temenos can make Banking solutions the best they can be
Commit to working in a fast-paced environment, within an ambitious team who are continually striving to improve
Collaborate with all stakeholders, inclusion and diversity has been and will be the key to driving Temenos forward
Challenge the status quo, nothing should ever be left to doubt or accepted if not understood properly.

SOME OF OUR BENEFITS include:

Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
Civil Partnership: 1 week of paid leave if youre getting married. This covers marriages and civil partnerships, including same sex/civil partnership
Family care: 4 weeks of paid family care leave
Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
Study leave: 2 weeks of paid leave each year for study or personal development