Technical Chat Support Executive

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Schedules a technician dispatch for on-site service calls when necessary.
• Escalates appropriate technical issues to upper-level technical support when needed.Role & responsibilities

Preferred candidate profile

• Need minimum 1 yr of experience in internet troubleshooting in BPO Industry.
• Experience in the telecom BPO industry would be an added advantage.
• Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting
• Excellent communication skills
• Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues.
• Should be comfortable working in 24*7 Working Environment..
• Rotational shifts & Rotational week offs.

Perks and benefits

Salary ranges from 3 to 3.8 LPA

• Pick and Drop facilities.
• Medicare Facility(free online consultation with Doc)
• Variables based on performance.