TELUS Digital | Hiring For Customer Service Voice Profile

Role & Responsibilities

• Performing Inbound calling to new and existing wireline/wireless residential customers offering telecommunications products and services.
• Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about.
• Solution based selling approach overcoming customer objections by listening, understanding, probing, and recommending.
• Simultaneously navigating through multiple systems and tools while interacting with customers.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.

Required Candidate Profile

• Qualification : UG/Graduate/PG can apply
• Candidate with 0-5 yr of experience in customer service(upselling) is required.
• Any Graduates fresher is eligible(UG Freshers not eligible)
• Excellent communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Candidate should be comfortable in customer service and cross selling environment.

Perks and Benefits

• Salary Range- 3.2 LPA to 4.75 LPA + Variables based on performance
• Medicare Facility(free online consultation with Doc)
• Working Model : 24*7 (work from Office)
• Location : Noida Sector 135
• Free pick up and drop facility will be provided within 35 Kms range.