Process Specialist (Credit control)

Upload and/or email customer invoices per identified customer requirements (varied formatting/naming conventions to established KPI parameters
Manage customer AP portal sign-on data to ensure continued access.
Provide weekly or monthly statements to key accounts to requirements
Support refund process by identifying overpayments, gathering required approvals and submitting documents to generate vendor accounts and refunds.
Track and report KPI metrics to drive improved performance focused on efficiency and effectiveness metrics.
Identify and report invoice disputes to internal and external parties to ensure timely resolution
Execute per NA AR and Credit team credit policies and processes to ensure standardization and effective control
Support credit reviews by gathering information from client trade references and generating credit reports

Background in credit control essential with at least 3 years of relevant experience
Efficient in data entry ideally focused on electronic invoicing submissions
Experience working in a multinational organization and partnering with resources across countries to meet stretch targets
Demonstrated experience processing high volume transactions in a complex multi-country/ERP environment
Ability to build strong trusted relationships through high say/do ratio and effective partnership
Strong time management and prioritization skills with ability to coordinate with others for alignment as necessary
Excellent English capabilities and strong telephone manner along with written and oral communication skills
Adaptable and able to reprioritize to respond to business needs in a fast-paced environment.
Focused on continuous improvement in both area of responsibility and those peripheral
Self-starter who can work independently and as part of a team.
Knowledge of ERP/O2C systems and navigating customer portals / AP systems
Oracle, Ariba, Coupa, Service Channel and ISupplier system experience would be ideal but not required