Tele Counsellor

Responsibilities:

• Contact potential customers via telephone to introduce our programs.
• Make outbound calls to clients and provide information about our offers.
• Engage in active listening to understand Parents needs.
• Answer customer inquiries, resolve complaints, and provide appropriate solutions.
• Maintain accurate and up-to-date records of customer interactions and leads in the CRM system.
• Follow up with customers to ensure satisfaction and foster long-term relationships.
• Collaborate with the sales team to develop effective strategies and techniques.
• Stay updated with product knowledge, market trends, and competitors' activities.
• Participate in sales meetings, training sessions, and team-building activities.

Requirements:

• Proven experience as a Telecaller or similar sales role.

• Excellent verbal communication and interpersonal skills.

• Persuasive and confident with the ability to build rapport with customers.

• Active listening skills to understand customer needs and concerns.

• Ability to work in a target-driven environment and achieve goals.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Proficiency in using CRM software and other telecommunication tools.

• Ability to handle objections and resolve customer complaints professionally.

• High school diploma or equivalent; additional education or certifications in sales or customer service is a plus.