Manager

Responsibilities:

[Primary] Visit key target customers at regular frequency

Having knowledge of selection of Mills ,Scrubbers ,Rotary Breaker

Mass Balance and flow sheet preparation .

Technical discussion with customer and preparing the data sheet, scope matrix,

Thoroughly understanding the customer technical requirement and making an optimum technical

commercial proposal.

• Spend 15 days per month in field, visiting customers (minimum 2 visits for each existing A & B customers and target 4 visits for new strategic customers)
• Troubleshoot product performance related issues
• Showcase new technical capabilities developed and product offering

[Primary] Conceptualize 'right' solution by coordinating with design and R&D

• Understand customer pain points and strategic priorities
• Coordinate with design to develop the 'right' offering (solution and product) which will address customer pain points / strategic priorities
• Articulate the value proposition of the new proposed solution (cost and benefits analysis) and convince the client, along with Sales team

[Primary] Provide product development inputs to R&D

• Synthesize market trends to identify implications on future product development
• Assess the new offering from competition and implication on future product development

[Shared with sales] Achievement of order book targets

• Drive trials with new clients / new products / new solutions
• Ensure order book targets are achieved

[Shared with HR] Improve product knowledge across organization

• Conduct product trainings with sales and production team

[Shared with IT] Provide inputs on system improvement and automation

Decision Rights:

Owns

• Competition's failure cases case study collation across regions
• Customer visits to key target customer, along with sales
• Product Selection
• Submission of technical papers to conferences / journals

Influences

• IT system improvements
• HR training on product knowledge

Vetoes

• Product Selection

Financial metrics

• Premium obtained by providing solution to the customer
• Sale from new customer / new application / new product

Operational and process metrics

• Acquisition of new customers
• Acquisition of new application
• Expanding Distribution channel
• Customer Complaint (External) addressal
• Customer Complaint (Internal) addressal
• New Product Introduction